Frequently Asked Questions

Getting Started

Sweeply is the high-quality, on demand, gold coast cleaning company. We want to give your home the love it deserves and make it sparkle. We don’t think you should spend your precious time searching for a trusted cleaner. So why not let us do the hard work and find you a quality, reliable cleaner who fits in around your life? We have made it easy with our 60 second online booking process, our flat-rate pricing structure plus our promise to find you a cleaner to do that last minute clean. We are really proud of that last one thanks to our flexible and dedicated Sweeply cleaners who make it possible.
We currently provide cleaning services throughout the entire of the Gold Coast. If you’re not sure if that includes you, just email us at support@sweeply.com.au
All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
That’s ok if you don’t want to book online – we have a dedicated Customer Service Team here at Sweeply so just give them a call on 0432 796 861 or email us at support@sweeply.com.au and leave your number and one of the team will call you back.
Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.
It is simple to amend or cancel your booking, you can either login to your account or please email us at support@sweeply.com.au and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a $50 cancellation charge.

Cleaning & General

Yes, we have general liability insurance. If you would like a certificate of currency please email us at support@sweeply.com.au and we’ll gladly forward you all relevant documentation.
Our 100% satisfaction guarantee represents our commitment to you. Should you have a concern with our cleaning service you have received, we will work with you to make it right.
Here’s the procedure:
1) Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues. 48 hours grace period is given for Move-in/Move-Out cleans.

2) We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern.

3) After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.
We offer three types of cleaning service:

1) A standard clean – this is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us.

2) A deep clean – this is a more thorough clean which we recommend if you house hasn’t been cleaned professionally in the last three months.

3) We can also offer move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.
All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest Sweeply standard.
Of course we do! At Sweeply we call bond cleaning move in/move out cleaning because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.
We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!
No you don’t need to be home whilst we clean your house. If you would like to leave the key with a neighbour or somewhere secure then we can collect it. Just add instructions when you make your booking.

The Day of your clean

Our cleaners will always try to arrive on time for your clean however do please allow 30 minutes to take into account heavy traffic. We recommend if you need to leave your house for example by 11am that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late but please call the Customer Service Team on 0432 796 861.
Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:

Vacuum cleaner (if you don’t have one)

Mop and bucket

Kitchen and bathroom cleaner

Window and glass cleaner

Furniture spray

Oven cleaner

Non abrasive spray

Bleach

Non abrasive cleaner

Sponges

Cloths for windows, floors & furniture

Steel scourers

Gloves

Products against lime scale and mould

Billing & Payment

It’s easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.
We take your credit or debit card details at the time of booking. We will only collect payment after your cleaning service has been performed. We accept all major credit and debit cards for payment.
We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.
Absolutely – our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com.
If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of $50. If you re-book a clean with Sweeply then half of the cancellation fee will be applied towards your next service.

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Get in Touch

Call us on 0432 796 861
support@sweeply.com.au