Terms and Conditions


Welcome to the Sweeply website terms and conditions for use (“terms”). These terms apply to the use of this website and by accessing this website and/or making a booking for services you agree to be bound by the terms set out below. If you do not agree to be bound by these terms please do not use our website.

Before you place an order with us, if you have any questions relating to these terms please contact our customer service team by email at support@sweeply.com.au or by phone at 0432 796 861.

1. Definitions

“Booking” means a booking for Services made by You on our Website.

“Services” means cleaning services.

“Sweeply Cleaner” means a cleaner or other home services provider available through our Website.

“We/us” means Sweeply – ABN no 99 662 116 642.

“Website” means the website located at www.sweeply.com.au or any subsequent URL which may replace it.

“You” means a user of this Website.

2. Use of the website

2.1 – Access: You are provided with access to this Website in accordance with these Terms and any Booking made by you must be placed strictly in accordance with these Terms.

2.2 – Registration: By registering as a user of our Website, you warrant that the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects.

3. The Sweeply website

3.1 – We act as a booking agency for self-employed Sweeply Cleaners.

3.2 – We review applications, conduct interviews and undertake other checks of Sweeply Cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.

3.3 – You acknowledge that you use Sweeply Cleaners at your own risk. You agree to provide a safe working environment for Sweeply Cleaners and to take appropriate precautions to supervise Sweeply Cleaners.

4. Booking services

4.1 – By placing an order through our Website, you warrant that you are: legally capable of entering into binding contracts, and at least 18 years old.

4.2 – After placing an order, you will receive an email from us acknowledging that we have received your Booking. Please note that this does not mean that your Booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further email to confirm the Booking (the “Booking Confirmation”). The contracts between us and you and between you and the Sweeply Cleaner will only be formed when we send you the Booking Confirmation.

4.3 You agree that you will not seek to book any Services from any Sweeply Cleaner other than via our Website for the duration of this agreement and in the 3 months after termination of this agreement.

5. Pricing & Payment

5.1 – The price of any Services will be as quoted on our Website, except in cases of obvious error or in the event of an excessively large or dirty home. In this case Sweeply may either refuse to render a service or may offer cleaning services at a rate of $35 per man hour. This offer can then be accepted or rejected by the client.

5.2 – Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Booking Confirmation.

5.3 – Every effort has been made on this Website to ensure that making a Booking is secure via our payment provider Stripe. We cannot be responsible for fraudulent use on our Website of a lost payment card.

5.4 – You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.

5.5 – You authorise us to seek pre-authorisation of your payment card 24 hours before your booking. You also authorise us to charge your payment card in full on the day of your scheduled Booking.

5.6 – If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a $20 administration fee.

5.7 – A promotional code, gift card or voucher may only be used by new customers except for a customer’s unique referral code which they are given once they book a clean with Sweeply. Offers for new customers can only be redeemed once per household. Other terms and conditions apply. Please contact support@sweeply.com.au for further details.

5.8 – A minimum of 5 bookings per customer are required for Sweeply’s regular booking discount to be awarded. In the event that the customer cancels their scheduled bookings before 5 cleanings have been rendered, Sweeply will back charge the customer for the services that have been performed at the one time cleaning rate.

6. Booking Cancellations By Us

6.1 – If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.

6.2 – We reserve the right to cancel any Booking without notice or cause.

7. Booking Cancellations By You

7.1 – You may cancel a Booking up to 24 hours before your scheduled clean either by logging into your Sweeply account, by email to support@sweeply or by calling 0432 796 861 in which case the Booking will not be charged.

7.2 – For cancellations made after the above mentioned 24 hour notice period we will charge you a $50 late cancellation fee. If you subsequently rebook a clean half of this cancellation fee will be credited to you against your next service.

8. Liability

8.1 – Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased.

8.2 – This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8.3 – We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

8.4 – We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

9. Events outside our control

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

9.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or transport access, flood, fire, explosion, acts of terrorism or accident.

10. Severance

10.1 – If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

11. Our right to vary these terms

11.1 – We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our Website for new versions.

12. Governing Law

12.1 – These Terms and the Contracts shall be governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts of Australia. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Australia.

13. The Sweeply guarantee

13.1 – Any dissatisfaction must be reported within 24 hours of the service being performed. Failure to inform Sweeply within this time period will nullify the Sweeply guarantee.

13.2 – Sweeply may request the customer to supply photographs taken before this 24 hour time period elapses, detailing the inadequate service as proof. Refusal to provide this proof, if requested will nullify the Sweeply guarantee.

13.3 – Before discussing any partial or full refund, Sweeply may choose to send a service provider back to the property to repeat the service. Failure to accept this repeat service will nullify the Sweeply guarantee. A reclean will only be completed within a 7 day window from your date of service, otherwise it will be considered denied.

13.4 – In the event that a refund is to be issued Sweeply will seek to establish a fair price for the service rendered based upon what items on the checklist were completed, and what tasks were not completed.

14. Customer Responsibilities and Warranties

14.1 – The Customer will provide a safe working environment at the Premises for Sweeply’s cleaners to perform the service. The cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the premises. The cleaner may either before or during a service refuse to complete or continue the service if the cleaner believes in their absolute discretion that continuing will pose a risk to health and or safety.

14.2 – The client must provide the cleaners with unencumbered and unobstructed access to all areas of the premises requiring the Service.

14.3 – The client will provide the cleaners with access to all services and utilities including but not limited to hot water, cold water, electricity, garbage liners and garbage disposal area as required by the Cleaner to provide the Service.

14.4 – The client will advise the cleaner prior to the commencement of the service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the premises.

14.5 – The client authorises the cleaner the use of the premises to complete the service.

14.6 – If a Sweeply team member is required to clean behind or under a heavy item such as a fridge, stove, washing machine, bookshelf or any other deemed heavy item, the customer will be required to move these items prior to the commencement of the service at the customer’s own risk.